FIRMINTELLIGENCE

Veterinary

Veterinary Clinic Modernizes with a New Website & 24/7 Booking

Websites & Client PortalsAI Voice AgentsMarketing Automation

55%

growth in new-client appointments

40%

of appointments now booked online or after hours

170+

new 5-star reviews in the first year

The Challenge

The clinic's dated website didn't work on phones, online booking didn't exist, and the front desk couldn't keep up with call volume during appointments. Pet owners searching after hours found competitors with modern sites and instant booking.

The Solution

We rebuilt the clinic's digital front door end to end.

  • ✓A fast, mobile-first website with services, pricing transparency, and online booking
  • ✓AI phone agent handling appointment requests, hours, and boarding questions 24/7
  • ✓Automated appointment reminders and vaccine-due notifications
  • ✓Review generation that turned happy visits into a steady stream of 5-star reviews

The Results

Most new pet owners booked outside business hours — traffic the old site simply turned away. The new site converts, and the AI agent catches everyone who still prefers to call.

Vaccine-due reminders quietly became a recurring revenue engine, keeping preventive care on schedule without a single manual call.

“New clients tell us they chose us because booking was easy. That never used to happen.”

— Practice Owner, DVM

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