Med Spa & Aesthetics
Med Spa Turns a Dormant Client List into $40K of Bookings in 60 Days
$40K
in bookings from reactivation in the first 60 days
< 30 sec
average first response to new leads
3.2×
increase in rebooking rate
The Challenge
Years of clients sat in the med spa's booking system with no follow-up plan. New-lead response depended on whoever saw the Instagram DM or web form first — sometimes hours later, often the next day. In aesthetics, that delay is fatal: leads book wherever responds first.
The Solution
We rebuilt the spa's lead capture and follow-up around speed and personalization.
- ✓Instant response to every inquiry — web form, DM, or missed call — within seconds
- ✓Reactivation campaigns segmented by past treatments, with tasteful, on-brand messaging
- ✓Automated pre- and post-treatment sequences that boost rebooking and reviews
- ✓A refreshed, conversion-focused booking page that works beautifully on phones
The Results
The dormant-list campaign paid for the entire engagement in its first month. Clients who hadn't visited in 18 months rebooked from a single well-timed, personalized message.
New leads now get an instant, warm reply at any hour — and the spa's front desk starts conversations that are already half-won.
“We had a full revenue channel sitting in our contact list. Firm Intelligence switched it on.”
Want results like this for your practice?
It starts with a free audit — we map your workflows and show you exactly where the opportunity is.
Book Your Free AI Audit